Customer Success Manager

About Circuit

Circuit is the AI execution layer for the physical economy.

Industrial and manufacturing enterprises run on expertise: the hard-won knowledge of how complex products are engineered, configured, sold, and supported. That expertise is scarce, slow to transfer, and walking out the door as a generation of experts retires. It lives in PDFs, spreadsheets, and the heads of a few people, and the hardest technical decisions wait on whoever happens to know.

Circuit puts expert judgment in everyone's hands. We capture how the best people make critical technical decisions and turn it into agents that do the judgment-heavy work, so anyone, regardless of skill level, can make the right call, from quote to install and support, with the accuracy these environments demand.

Circuit is built by operators. Our leadership team has built and scaled real industrial companies, and we are already live in production with category-leading manufacturers. We are not bolting AI onto an old playbook. We are building the layer that runs the last mile of how the physical economy executes.

The Role

As a Customer Success Manager, you’ll manage a defined book of Circuit customers and lead accounts from onboarding through adoption, renewal, and expansion. Beyond working with customers, you'll help shape team playbooks, health scoring, and processes we all use every day.

You'll onboard and manage new customers as they land in your segment. This is a foundational role with a clear path to more ownership and scope over time.

You'll work closely with Sales, Product, and your hiring manager to make sure our customers aren't just satisfied; they're advocates. And you'll be one of the loudest voices inside Circuit for what our customers actually need.

Who Should Apply

If you want to help build the Customer Success function at a company solving a real problem for the world's leading manufacturers, and the idea of owning a book of accounts from the first onboarding call all the way through renewal and expansion sounds exciting, then we'd love to hear from you!

Equal-Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.