Claims Adjuster - Trucking (APD)

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sound exciting, we can’t wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

We are seeking highly organized and customer-focused Transportation Physical Damage Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. 

The ideal candidate has a willingness and experience to work with all parties attendant to a claim to quickly achieve optimal claim results. 

Who you are

• Highly SELF motivated and growth-oriented. You're excited by the prospect of being part of a tech-driven claims organization.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with. 
• Daily proactive claims handling mentality with a consistent work life balance.
• Creative. You find innovative ways to resolve the claim in the best interest of the client.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it must be CONVERSATIONAL. 
• Curious. You desire to comprehensively investigate the whole story so you can make the right decisions early and action them to a prompt resolution. 
• Claims maverick – challenging the traditional way claims are executed.
• Communicative. Engaged. Active Listener.
• Claims Collaborator. Works jointly with other departments to proactively resolve claims.  
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What you'll do

• Provide prompt, courteous and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims. 
• Gather necessary information from all parties to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the life of the claim.
• Vendor Management. Coordinate the assessment and settlement of damages within approved payment authority.
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Provide input for continuous improvement of claim guidelines and processes - best in class.

Qualifications

• Minimum of 3 years of experience on commercial transportation claims, ideally interstate tractor trailer, dealing with Third-Party PD/Total Loss with 5 years of overall claims handling from different LOB
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Obtain any additional required licenses within 60 days, including state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures – Ability to complete accurate and timely coverage analysis.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!