Forward-Deployed Engineer, AI Fabric

Why join Upscale, Inc. 

Upscale, Inc., is building the high-performance infrastructure powering the next generation of artificial intelligence. Backed by over $300M in funding and rapid global adoption, we are scaling systems designed for the world’s most demanding AI workloads.

We focus on first-principles engineering across silicon, systems, and networking—where performance, scale, and execution are critical. Our team is talent-dense and high-performing. We value ownership, technical rigor, and speed, and we offer the opportunity to work on foundational problems with immediate, real-world impact.

If you’re looking to do high-impact work, move fast, and help define the infrastructure behind the future of AI—Upscale is where you can produce meaningful work at the frontier—and operate at a high standard. 

Upscale is building the engineering team that drives product improvements though hands-on field engineering. The Forward-Deployed Engineer (FDE) owns complex fabric and system issues end-to-end: from first report through root-cause analysis, workaround delivery, and verified fix. You resolve them with the rest of the team, or you drive them to resolution across whatever boundary stands in the way. 

This role is new to UpscaleAI and sits at the intersection of support, engineering, and product management. You will work directly with customers running production AI fabrics, reproduce issues in the lab, develop workarounds under pressure, and contribute fixes and diagnostic content back into the product and our AI-driven monitoring agent. 

The environment is often unstructured. Problem definitions are incomplete. Documentation may not exist yet. The right candidate sees that as an opportunity, not an obstacle. 

Large AI infrastructure operators increasingly expect their vendor's engineering team to function as an extension of their own infrastructure organization. This role is built to meet that expectation. 

This is a small team. There will be an on-call component, but we are building a global team to reduce out-of-hours calls. We work with customers directly, so some travel is involved. Remote meeting tools handle much of the collaboration but building strong trust relationships will require time on site. 

Where you fall within that range depends on your experience, skills, and impact—we benchmark against internal levels to keep things fair and consistent.

Equal Opportunity

Upscale, Inc., is building a team that reflects a wide range of perspectives, backgrounds, and experiences. We’re proud to be an Equal Opportunity Employer and consider all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or veteran status.

Accessibility & Accommodations

We’re committed to making our hiring process accessible to everyone. If you need accommodations at any stage, just reach out to us at [email protected]—we’re happy to help. Note: This inbox is only for accommodation requests.